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GENERAL PROVISIONS

1. General provisions:
1.1. These Terms and Conditions ("Conditions") apply to all the contents in this booking system. Please read these Conditions before using this Web site. The use of this Web site indicates your agreement with these Conditions.
1.2. „Terrae-car“ LTD may also modify these Conditions at any time, and such modification shall take effective immediately upon posting the modified Terms and Conditions on this Web site. Accordingly, your continued access or use of this Web site is deemed to be your acceptance of the modified Conditions.
1.3. When making a reservation for a vehicle rental on this booking engine you are bound by and deemed to have accepted the terms and conditions of the relevant rental vehicle provider „Terrae car“.

DATA PROTECTION

2. Data protection
2.1. Company „Terrae car“ recognizes and appreciates the importance of responsible use of personal data collected on this website. Therefore, „Terrae car“ is careful with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes.
2.2. Company will keep all your private information (credit car number, phone number, etc.) safe.  

RESERVATION

3. Reservation
3.1. After a reservation is made on this booking engine, when your reservation is confirmed, „Terrae car“ will send you an email with the voucher (confirmed RESERVATION) within 24h-72h so that you will have all the necessary information prior to your arrival. Please note that under certain circumstances, i.e. busy locations, it may take up to 3 days. Orders made for the immediate future (5 days or less from time of booking) will be given a special priority.
3.2. „Terrae car“ only uses your e-mail address for sending you a voucher. We only use your phone number to contact you if there is any questions with your reservation.
3.4. „Terrae car“ recommends that you thoroughly check the details of the reservation e.g. country, location and period of rental.
3.5. If you need to make any alterations to your reservation, you must contact „Terrae car“ by e-mail clearly informing „Terrae car“ of the precise details of such alteration. „Terrae car“ does not guarantee that the necessary alterations can be processed. Alterations cannot be processed after collection of the vehicle.
3.6. As a condition of your use of this booking system, you undertake „Terrae car“ that you will not use this booking system for any purpose that is unlawful or prohibited by or contrary to Conditions.
3.7. In particular, by proceeding to access this booking system, you agree:
3.7.1. Not to use the booking system to make any speculative or false reservation;
3.7.2. Not to use the booking system to research rental vehicle provider or our pricing;
3.7.3. Not to use the name „Terrae car“ for commercial purposes without obtaining prior written permission from „Terrae car“.
3.8. Booking cancellation: Every reservation must be cancelled 48 hours prior to the pick up date. If the reservation is cancelled less than 48 hours before the pick up date, the prepayment sum is not refunded. If reservation is created less than 48 hours before the pick up date, the prepayment sum is not refunded in case of cancellation.

PAYMENT

4. Payment
4.1. General provisions. The payment model for your reservation depends on the location and vehicle you chose. At all times you are responsible for payment of any additional services/ costs requested by you and you are responsible for any other service charges.
4.2. Payment options:
4.2.1. You pay 10% or 15% of reservation price at the time of making your reservation or you can just send e-mail and pay for a reservation at the time you pick up the vehicle.
4.2.2. "Terrae car“ charges agreed percetage of full price of reservation from your credit card at the time of making your reservation;
4.3. Payment methods. You must use a credit card or cash.
4.4. Major credit cards including- Mastercard and Visa.
4.5. Pre-Authorization - Your credit card must be approved for pre-authorization up to the maximum deductible amount before you can rent. If the card is not fitted to be pre-authorized, you are required to purchase extra insurance to reduce the deductable. In the case that you purchase the extra insurance, you will still need to be pre-authorized to cover the costs of possible traffic violations and or refueling costs.
4.6. The voucher supplied by "Terrae car“ is your proof of reservation and/or payment. If the reservation is cancelled, the voucher is void. You must produce your voucher upon arrival at the rental counter. Failure to submit your voucher means you are forming a new contract between yourself and „Terrae car“. You will be charged by “Terrae car“  for a new reservation and you will not receive a refund.
4.7. All payments must be made in the Montenegrin local currency (euros).

PRICE

5. Price
5.1. General provisions:
5.1.1. „Terrae car LTD“ makes every effort to ensure that prices quoted at the time a reservation are made on this booking system are accurate in all material respects. Nonetheless „Terrae car“ reserves the right to amend the price quoted at the time a reservation was made in the event of a manifest or patent error in the price quoted. „Terrae car“ LTD will endeavor to notify the customer as soon as reasonably practicable in the event that a price quoted at the time of booking is incorrect.
5.1.2. In the event of a change of price quoted at the time of reservation the customer may select to pay the amended price or alternatively the customer will be entitled to a refund of all sums paid.
5.2. Included in price.
5.2.1. Unlimited mileage
5.2.2. GPS navigation
5.2.3. Baby seat
5.2.4. Additional drivers  
5.2.5. Winter tyres
5.2.6. Airport delivery
5.2.7. Insurance. The price includes obligatora insurance against damage incurred to third partie („Kasko“).
5.2.7.1. „Kasko“ insurance does not cover the damage caused when driving under the influence of alchol, drugs or other intoxicatig substances, when driving without a valid driving license or when a driving license had been confiscated by the Police and when more persons occupy the vehicle than there are seats registered.  
5.3. Not included in price.
5.3.1. Cross border insurance
5.3.2. Insurance for tyres
5.3.3. GPS navigation

REQUIREMENTS FOR DRIVERS

6. Requirements for drivers
6.1. Driver license. You must produce a valid driver's license for the country where the rental takes place.
6.2. Drivers age. Drivers must be aged between 18 and 75 inclusive.


PICK UP AND DROP OFF

7. Pick up and drop off
7.1. Flight Information. For airport pick-up, it is essential that "Terrae car"  receives the correct flight number and arrival time. You can do this either online or by phone. If this information is not available at the time of reservation, please ensure that you inform us at least 2 days prior to your departure, via email or phone. "Terrae car" accepts no responsibility for a failed rental due to late or improper supply of this information. Failure to supply this information also alleviates the responsibility of "Terrae car".
7.2. Identification. You will be required to present on collection of your rented vehicle, a valid drivers license from country of origin, a valid passport and/or a valid credit card.
7.3. If you make a reservation but do not collect the vehicle, no funds paid will be reimbursed. Please be advised that in the event of a delayed arrival it is the customer's responsibility to contact car rental agent. In the event of a flight cancellations or delay, "Terrae car" will not be held responsible for the funds paid.
7.4. Fuel policy. All vehicles have a full tank of fuel upon rental and must be returned with the same status. If you return the vehicle part full, you will be charged for missing fuel at the end of the rental at the locally determined price.

OTHER PROVISIONS

8. Other provisions
8.1. Parking Tickets and Traffic Violations. You are responsible for the cost of any parking infringements and other penalties incurred during your contract period. „Terrae car“ will charge your credit card for any parking tickets and or traffic violations. You are also subject to pay administrative fees.
8.2. Breakdown Coverage - 24hrs roadside assistance is included in the rates.
8.3. Complaints - All complaints and or problems must be received in writing within 30 days of you drop-off date. „Terrae car“ cannot process complaints made outside of this period.

About Terrae Rent a car Budva

In the most beautiful coastal region of Montenegro, Budva, is placed the company "Terrae car." „Terrae car" is a rent-a-car and taxi company that strives to provide the highest quality and best service for our costumers. Offering the newest models of cars to rent, we are trying to give our customers a memorable experience while exploring the wild beauty of Montenegro. Ever since the beginning up to this day we have strived to meet all your requirements and completely adjusted to your needs. For our customers we are providing quality service at affordable price.

We provide secure booking trough nlb bank
Društvo sa ograničenom odgovornošću "TERRAE-CAR" Budva
Address: Mediteranska bb, TQ Plaza
Phone: +382 69 444 337
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